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Wayfinder editorial

How we use sources

Every contact channel has a purpose. We record the company source so readers can check whether the channel suits their question.

Choosing a contact

Listings draw on company websites, help centers and documented department pages. A reservations line, baggage desk and accessibility office can have different responsibilities even when their phone numbers match.

Reading the date

A source date identifies when the underlying information was reviewed. Some records rely on indexed company material. That distinction is shown next to the entry where available. A date does not confirm that a call was answered or that an office is open now.

Sending a correction

Include the listing address, the detail that needs attention and the company page documenting the update. The editor can compare the source and amend the record.

Write to the editors